Privacy Policy

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1. About This Policy

Perthshire Biofuels is incorporated with LW Haddow Plumbing & Heating Limited and is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how Perthshire Biofuels under the parent company of LW Haddow Plumbing & Heating Limited aim to achieve this and includes the information collected when:

  • You use our website (
  • You make enquiries via our website
  • Someone is interested in working with us
  • By using our website, you therefore consent to the collection and use of your personal information by us as detailed in this Privacy Policy.

2. Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

3. Who Are We?

LW Haddow Plumbing & Heating Limited is a leading independent plumbing and heating contractor, carrying out all types of plumbing, gas and electrical work and, under the umbrella of Perthshire Biofuels, the installation and maintenance of biomass heating systems.

Perthshire Biofuels (part of the Haddow Group which includes The Bathroom Company; Haddow Bathrooms; LW Haddow Plumbing & Heating; Perthshire Biofuels) is a company incorporated in Scotland with registered number: SC256720.

Our registered office and main trading address is: Perthshire Biofuels, c/o LW Haddow Plumbing & Heating Ltd, 26 Kinnoull Causeway, Perth, PH2 8HQ.

Our registered VAT number is: 415 3629 62.

4. How Do We Collect Information from You?

We collect information from you:

  • When you make a booking
  • When you browse our website
  • When you leave feedback or a review
  • When you sign up to marketing emails
  • When you email us from our website contact page

5. What Type of Information is Collected from You?

When you make a booking, you will be asked to submit personal information. We collect this information, so we can fulfil your booking and provide you with the best level of service.

When you make a booking, Perthshire Biofuels (LW Haddow Plumbing & Heating Limited) collects information such as:

  • Your name
  • Your address
  • Your telephone number
  • Your email address (used for estimates, booking confirmation, and feedback emails)
  • Your property address if different from above
  • Any comments/feedback you submit
  • Marketing preferences (whether you opt-in or opt-out)

6. IP Addresses & Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type for system administration and to provide us with aggregate information on the use of our site. This is statistical data about browsing actions and patterns. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to the device’s permanent storage device. They help us to improve our site and to deliver a better and more personalised service.

7. How is Your Information Used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data, or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Sending you service emails (estimates, booking confirmation, feedback and service reminders)
  • Improving our products and services
  • Sending marketing communications if you have opted in to receive them
  • Registering a new appliance warranty with the relevant manufacturer e.g., if we have installed a new gas boiler for you
  • Recording and issuing landlord certificates where required

We may use the information to customise the website according to your interests.

8. Who Has Access to Your Information?

We employ a range of technologies to protect the information maintained on our systems from loss, misuse, unauthorised access or disclosure, alteration, or destruction. We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep your information secure, but, in the absence of negligence on our part we cannot be held liable for any loss if a third party procures unauthorised access to any data we hold.

You may choose to restrict the collection or use of your personal information at any point.

9. How and Where Do We Store Data?

All information collected from users of the Perthshire Biofuels site is owned solely by LW Haddow Plumbing & Heating Limited.

We only keep your personal data for as long as we have your permission to keep it and to use it as described in this Privacy Policy:  to service and maintain any plumbing and/or heating requirements; to register warranties for any new heating appliances with our suppliers/manufacturers;  to record and issue landlord certificates on your behalf.

10. Your Choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties. Furthermore, you can change your marketing preferences at any time by contacting us by email at:

You have a right to request a copy of the personal information that LW Haddow Plumbing & Heating Limited holds about you and have any inaccuracies corrected. Any such requests should be made by email to: or

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. This may however result in our ability to react to you for any service or emergency issues relating to our plumbing and heating services as you would no longer be recorded as an existing customer.

11. Recruitment

You may submit your CV if you’re interested in working for us to This information may include:

  • Personal details (name, address, phone numbers, email address, etc)
  • Education details
  • Employment history
  • Salary history
  • Other relevant details

We will use this information to assess your application. All unsuccessful applications will be destroyed within 30 working days. If you would like to be considered for future positions, we can keep your information on record for up to 12 months, given your written consent. You are free to withdraw your consent at any time in writing.

12. Changes to This Statement

LW Haddow Plumbing & Heating Limited will occasionally update this Privacy Policy to reflect company and customer feedback. LW Haddow Plumbing & Heating Limited encourages you to periodically review this statement to be informed of how LW Haddow Plumbing & Heating Limited is protecting your information. This policy was last updated in May 2018.

13. Contact Information

LW Haddow Plumbing & Heating Limited welcomes your comments regarding this Privacy Policy. If you believe that LW Haddow Plumbing & Heating Limited has not adhered to this Privacy Policy, please contact us and we will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

If you have a question or query in respect of the information collected on this website, please email us at: or

Find out more about us here...

Take a browse though some of these recent blog posts - they're all about us as people and as a business dedicated to improving your outgoing costs and carbon footprint.


  • “Please pass on my sincere thanks to Shaun who worked tirelessly to find the cause of the fault. I will know who to contact if I have problems in future."

    Mrs S, Ballinluig
  • "Shaun's service was thorough and he was very cheerful. We'll tell everyone about your good service."

    Mrs CC, Ullapool
  • "We have found Perthshire Biofuels to be excellent. We have no hesitation in recommending the company."

    Mr PK, Stanley
  • "Your young workmen are a credit to your company. Very pleased with the service I received"

    Mr & Mrs Christie, Monifieth
  • "Perthshire Biofuels continue to amaze me with the quality and courtesy of service they extend."

    John Garvie, Perth



Perthshire Biofuels are specialists in biomass heating for the home. We choose only the best boilers and use our experience, skills and integrity to ensure that the biomass heating system you choose for your home is the right one for you. We install solar thermal systems too, designed to work seamlessly with your biomass boiler to provide hot water throughout the year. Our aim is to create successful renewable heating systems which go on delivering year after year after year. Start your journey to a new warm future…


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